Product warranty disclosure
AYW Luxury Warranty & Damage Policy
AYW Luxury is committed to providing professionally authenticated, accurately described pre-owned designer jewelry. Please review the policy below for information regarding post-delivery damage, shipping issues, and product concerns.
No Warranty for Normal Wear or Accidental Damage
Because the jewelry we sell is pre-owned, AYW Luxury does not provide a warranty for damage that occurs after delivery as a result of normal wear, accidental impact, misuse, improper care, chemical exposure, improper storage, or third-party repair, resizing, or alteration.
Examples may include:
Scratches, chips, cracks, or other damage to gemstones or metals
Tarnishing, oxidation, or discoloration resulting from wear or environmental exposure
Bent or worn prongs
Damaged clasps, hinges, or closures
Broken chains or links
Loss of gemstones or components after delivery
Damage caused by improper cleaning methods
Damage resulting from resizing, repair, polishing, or alteration performed by a third party
Fine jewelry should be handled and maintained according to its materials, gemstones, construction, and condition. Professional jewelry service is recommended when appropriate.
Inspection Before Shipment
Every item offered by AYW Luxury is professionally inspected and evaluated before shipment.
Prior to dispatch, we perform a final condition review to confirm that the item is consistent with its product description and documented condition.
Items are then packaged securely for shipment according to the applicable shipping method.
Items Damaged During Shipping
If your order appears to have been damaged during transit, please contact AYW Luxury within 48 hours of delivery.
Please retain all shipping materials and provide:
Photographs of the jewelry
Photographs of the interior packaging
Photographs of the exterior shipping package
A description of the damage
Any visible damage to the shipping container
Do not discard the packaging until the claim has been reviewed.
If requested, the item must be returned to AYW Luxury for inspection.
Once the jewelry and available shipping documentation have been reviewed, AYW Luxury will determine the appropriate resolution for damage confirmed to have occurred during transit, subject to the applicable shipping, carrier, insurance, and return terms.
Other Product Concerns
Please contact AYW Luxury within 5 business days of delivery if you believe there is a concern involving:
Authenticity
A material discrepancy from the product description
An undisclosed defect that materially differs from the listing
Incorrect item details
A significant condition issue not disclosed before purchase
These concerns will be reviewed individually using the product listing, photographs, inspection records, purchase documentation, and the returned item when applicable.
Authenticity Concerns
AYW Luxury stands behind the authenticity of every item we sell.
If you believe an item may not be authentic, please contact us as soon as possible and provide the basis for your concern along with any supporting documentation available.
Authenticity concerns are reviewed separately from normal wear, accidental damage, or condition-related issues and remain subject to the terms of the AYW Luxury Authenticity Guarantee.
Third-Party Repairs or Alterations
AYW Luxury is not responsible for damage, loss, alteration, or changes in condition resulting from work performed after delivery by another jeweler, repair facility, sizing service, cleaner, or other third party.
Repairs, resizing, stone replacement, polishing, refinishing, or modification performed after delivery may also affect the ability to evaluate a later claim involving the original condition of the piece.
Pre-Owned Jewelry Condition
Pre-owned jewelry may show normal signs of previous ownership, including light surface wear, minor scratches, patina, or other age-appropriate characteristics.
Known condition details are disclosed in the product listing when relevant.
Normal pre-owned characteristics that are consistent with the listing are not considered defects.
Return Policy
Eligible returns remain subject to the current AYW Luxury Return Policy, including applicable return deadlines, condition requirements, packaging requirements, and fees.
Damage caused after delivery does not qualify as a return based solely on the fact that the item was previously purchased from AYW Luxury.
Contact AYW Luxury
For questions about this policy or assistance with an order, contact:
Please include your order number, item details, and photographs when contacting us about a product or shipping concern.
Thank you for choosing AYW Luxury.