Product warranty disclosure

At AYW Luxury, we are committed to delivering exceptional pre-owned designer jewelry with the highest standards of quality and authenticity. Please review our warranty and damage policy below to understand how we protect your purchase and handle potential issues.

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No Warranty on Damage-Related Issues

Due to the nature of pre-owned jewelry, AYW Luxury does not offer a warranty for any damage caused by wear, misuse, accidental impact, exposure to chemicals, improper storage, or third-party repairs or alterations. This includes but is not limited to:

• Scratches, chips, or cracks to stones or metals

• Tarnishing or discoloration due to improper care

• Bent prongs or broken chains due to excessive force

• Loss of gemstones or components after delivery

We encourage all customers to treat their jewelry with care and to consult a professional for cleaning or repair services.

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Thorough Inspection Before Shipment

Every item listed on AYW Luxury is carefully inspected, authenticated, and professionally cleaned before it is made available for sale. Prior to shipping, each piece undergoes a final quality control check to ensure that it meets our standards of condition and authenticity.

You can shop with confidence knowing that your item has been thoroughly reviewed by our experts before leaving our facility.

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Items Damaged During Shipping

If your item arrives damaged, please contact us immediately upon receipt. You must:

1. Notify us within 48 hours of delivery

2. Provide photos of the item and packaging

3. Return the item using the return instructions we provide

Once the item is returned and inspected, a full refund will be issued for items confirmed to have been damaged in transit.

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Other Item Concerns

For any other issues not related to damage during shipping, we will handle your concern on a case-by-case basis. This includes:

• Questions about authenticity

• Discrepancies in item description

• Unexpected defects not previously disclosed

Please reach out to our customer service team within 5 business days of receiving your order. We are here to help and will do our best to resolve any concerns fairly and efficiently.

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If you have any questions about this policy or need assistance, please contact us at:

📧 questions@aywlux.com

Thank you for choosing AYW Luxury