AYW Luxury Frequently Asked Questions

At AYW Luxury, we are committed to ensuring that your purchase reaches you promptly and securely. All items will be shipped on the next business day following your order, complimentary via UPS Ground. Depending on your location, delivery may take between 3 to 5 business days.

Please note, Items valued at $750.00 or higher will require a signature upon delivery.

​We have a 5 day request return policy.* If 5 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for a return, you must request a return within 5 days of receiving your item. once you have initiated a return, you will have 7 days to package and ship. Your item must be unused and in the same condition that you received it. It must also be in its original packaging with no tags removed. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged. Shipping costs will be the buyers responsibility and will be deducted from the refund with the exception of item not being as "originally described"

Discovering the difference between having your jewelry fixed and having it fixed correctly is essential. To ensure your cherished pieces are restored to their original beauty, we recommend visiting AUTHORIZED SERVICE CENTERS. These trusted professionals are dedicated to providing the highest quality repairs, ensuring your jewelry is fixed right every time. Don't settle for less when it comes to your valuable items.

At AYW Luxury, we understand that authenticity is the foundation of trust when it comes to high-end designer pieces. As a premier retailer of luxury goods, we strive to provide an unparalleled shopping experience by being as transparent as possible about the authenticity of every item in our collection. Our commitment to transparency is not just about selling luxury items but ensuring that our customers feel confident and secure in their purchases. We know that our clients invest in designer pieces not just for their beauty, but for the craftsmanship, heritage, and value they represent. That's why we go the extra mile to prove that every product we offer is 100% authentic.

One of the cornerstones of our authenticity guarantee is the use of detailed, high-resolution photographs. We believe that a picture is worth a thousand words, and with this in mind, we capture each piece from multiple angles, ensuring that every detail is visible to the customer. These photos include close-ups of the hallmarks, stampings and other distinguishing characteristics that make each item unique. Whether it’s a ring, bracelet, pair of earrings, necklace or a luxury watch, we aim to provide clarity that allows our clients to assess the quality and authenticity of the piece for themselves.

"We strive to provide you with as much information as possible. However, if you have any additional questions about a specific piece of jewelry, please don't hesitate to contact us at questions@aywlux.com

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