Frequently Asked Questions
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RETURN/EXCHANGE POLICY
We have a 5 day request return policy.* If 5 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for a return, you must request a return within 5 days of receiving your item. once you have initiated a return, you will have 7 days to package and ship. Your item must be unused and in the same condition that you received it. It must also be in its original packaging with no tags removed. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged. Shipping costs will be the buyers responsibility and will be deducted from the refund with the exception of item not being as "originally described" Please note Once the returned item is received and inspected, we will issue a refund immediately. Refund processing times may vary depending on your bank or financial institution.
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A PICTURE IS WORTH A 1000 WORDS
At AYW Luxury, we understand that authenticity is the foundation of trust when it comes to high-end designer pieces. As a premier retailer of luxury goods, we strive to provide an unparalleled shopping experience by being as transparent as possible about the authenticity of every item in our collection. Our commitment to transparency is not just about selling luxury items but ensuring that our customers feel confident and secure in their purchases. We know that our clients invest in designer pieces not just for their beauty, but for the craftsmanship, heritage, and value they represent. That's why we go the extra mile to prove that every product we offer is 100% authentic.
One of the cornerstones of our authenticity guarantee is the use of detailed, high-resolution photographs. We believe that a picture is worth a thousand words, and with this in mind, we capture each piece from multiple angles, ensuring that every detail is visible to the customer. These photos include close-ups of the hallmarks, stampings and other distinguishing characteristics that make each item unique. Whether it’s a ring, bracelet, pair of earrings, necklace or a luxury watch, we aim to provide clarity that allows our clients to assess the quality and authenticity of the piece for themselves.
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WHERE TO HAVE YOUR PIECES ADJUSTED OR SERVICED
Discovering the difference between having your jewelry fixed and having it fixed correctly is essential. To ensure your cherished pieces are restored to their original beauty, we recommend visiting AUTHORIZED SERVICE CENTERS. These trusted professionals are dedicated to providing the highest quality repairs, ensuring your jewelry is fixed right every time. Don't settle for less when it comes to your valuable items.
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SHIPPING INFO
At AYW Luxury, we are committed to ensuring that your purchase reaches you promptly and securely. All items will be shipped on the next business day following your order, complimentary via UPS Ground. Depending on your location, delivery may take between 3 to 5 business days.
Please note, Items valued at $750.00 or higher will require a signature upon delivery.
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Questions about a piece?
"We strive to provide you with as much information as possible. However, if you have any additional questions about a specific piece of jewelry, please don't hesitate to contact us at questions@aywlux.com
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Are you affiliated with David Yurman or other designer brands?
No. AYW Luxury is an independent retailer specializing in the resale of authenticated, pre-owned designer jewelry. We are not affiliated with, endorsed by, or an authorized retailer for David Yurman or any other brands featured on our website. All trademarks and brand names are the property of their respective owners and are used solely to describe the products we offer
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What Is Pre-Owned Jewelry? Understanding Its Meaning and Value
When shopping for fine jewelry, you may come across the term pre-owned jewelry. But what does it really mean? Is it the same as vintage or antique jewelry? And why are so many savvy shoppers turning to pre-owned pieces when looking for luxury accessories?
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AYW Luxury Frequently Asked Questions
We've compiled answers to some of the most frequently asked questions about our pre-owned luxury jewelry for your convenience. If you have additional inquiries or would like more information about the designer jewelry brands we carry—including David Yurman, John Hardy, and other fine jewelry collections—please feel free to contact us at any time.