AWY Luxury Frequently Asked Questions
Answers to any questions you may have are listed below. If you need any further questions answered or have any questions about the brands we carry such as David Yurman and John Hardy, please don't hesitate to contact us!
FAQ's
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SHIPPING INFO
At AYW. We ensure that each item is meticulously packed and dispatched the next business day complementary via UPS Ground. You can anticipate delivery within 3-5 business days, depending on your location. We are dedicated to providing you with a seamless shopping experience.
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RETURN/EXCHANGE POLICY
We have a 5 day request return policy.* If 5 days have gone by since your purchase, refund or exchange are no longer an option. To be eligible for a return, you must request a return within 5 days of receiving your item. once you have initiated a return, you will have 7 days to package and ship. Your item must be unused and in the same condition that you received it. It must also be in its original packaging with no tags removed. All refunds and exchanges must be accompanied by a receipt or proof of purchase. Worn, adjusted or damaged products cannot be refunded or exchanged. Shipping costs will be the buyers responsibility and will be deducted from the refund with the exception of item not being as "originally described"
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100% AUTHENTIC GUARANTEE
At AYW, we assure you that item is 100% authentic. Our committed team of buyers possesses extensive knowledge and experience in each category, ensuring you receive only the highest quality pieces. You can trust us to deliver genuine items that meet your expectations, as your satisfaction is our top priority.
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WHERE TO HAVE YOUR PIECES ADJUSTED OR SERVICED
Discovering the difference between having your jewelry fixed and having it fixed correctly is essential. To ensure your cherished pieces are restored to their original beauty, we recommend visiting AUTHORIZED SERVICE CENTERS. These trusted professionals are dedicated to providing the highest quality repairs, ensuring your jewelry is fixed right every time. Don't settle for less when it comes to your valuable items.
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More to Come
Welcome to our page! As we learn and grow, this space will evolve with us. We encourage you to send in any questions you think would be helpful for others, and we’ll feature them here!from the refund with the exception of item not being as "originally described"